Frequently Asked Questions

Question: What forms of payment do you accept?

Answer: We accept all major credit cards and Apple Pay through our online store. If you come into our physical storefront during local pick up hours, we accept cash, checks, or credit cards.

Question: When will my order ship?

Answer: Orders ship within 1 business day of when the order was placed.

Question: What methods of shipping do your offer?

Answer: We currently only offer USPS shipping and Local Pick Up.

Question: I chose to have my order held for Local Pick Up. What does that mean?

Answer: We have specific blocks of time set throughout the week where our physical storefront is open for local order pick up and general shopping. If you chose Local Pick Up, none of your order will be shipped to you. Your order will be ready for pick up on our next designated local pick up block of time, provided your order was placed at least 1 business day prior. If you placed your order on a day we have Local Pick Up hours, send us an email or give us a call to see if your order can be ready for pick up the same day.

The local pick up hours are:

  • Wednesdays: 10am - 1pm

  • Thursdays: 5pm - 8pm

  • Saturdays: 11am - 2pm

Question: I live out of state. Will you ship to me?

Answer: Yes! We carry lots of unique, handmade items, many of which are made right here in Colorado. We’re excited to share them with new friends all over the United States. We currently offer shipping to all states.

Question: If I don’t like the item I ordered, can I return it?

Answer: Yes, we accept returns within 30 days of when you receive your order. Please note all returns will require an RMA number. Send us an email at info@highdrivepetsupplies.com to receive your RMA number.